William Hill Casino Review

Is Casino Legit for U.S. Players?

Well, William Hill is a very legit casino, but unfortunately not for U.S. players. It’s a shame; the casino is one of the most detailed that I have reviewed, with so many games available to their players. Unless something changes with regards to regulation in the United States, the William Hill casino will remain an arm’s length away for American players.

Casino Review

William Hill has gone over the top with regards to its casino offering. You will find the best games from all the top software suppliers. Also included in that are many of the multi-million dollar progressive jackpots that players can win. In fact, William Hill markets the fact that their players won over $20 million in jackpots last year! The casino is available via all methods of play. There is a downloadable version, as well as an instant play non-download casino which you play through your PC’s browser. If you live in particular places, you will find a very robust mobile app available for download. If you don’t see one, have no fear; many of the William Hill casino games have been adapted for play through mobile browsers as well. The casino lobby is split into different sections: The Casino, The Vegas Casino (presumably focused on American rules of games), the Macau Casino (tailored to the Asian market) and the Live Dealer Casino. For simplicity’s sake, we are going to focus on the game selection as opposed to reviewing each lobby – to be fair, this is a bit cumbersome of a way to display their games, which is one of the few complaints I have about the site. We are going to cover the following in our detailed review:

Casino

As mentioned, the William Hill casino uses multiple software providers for their games. As much as we can, we’ll try to give you the details of the games, so it’s easy to see if the casino offers particular games from your favorite software companies.

Table Games

A wealth of table games are available to the players of William Hill Casino. The casino uses multiple software suppliers to provide different graphics and gameplay, although it sticks to just Playtech for its Blackjack tables. I am a huge fan of having different looks to the same game; sometimes I can get superstitious when I am playing and feel the need to hear different sounds or see different fonts to break up a losing streak. In compiling a list of the table games offered by William Hill casino, you may notice some duplicate names. In these cases, you will also see the different software being used so you can pick and choose your perfect offering. You won’t go wrong with any of the providers; the site has only chosen the best of breed.

Slots

How do slots with the best graphics, the best gameplay, and the most pay line options sound to you? What about the chance to win up to $10 million on one spin of the reels? Well, with William Hill Casino you get all of that and then some. The casino offers hundreds of slots options, including the most famous online jackpot game of them all, Jackpot Giant literally. That game has a current progressive prize of over $10,000,000 and makes up a good part of the more than 50 different jackpot games available for play. The casino takes advantage of the software suppliers’ vast array of licensing agreements to bring to you some of the best content we have ever seen compiled at one online casino. Here’s a sample of the slot machines you will see in their lobby:

Video Poker

If you are video poker fan, then you are definitely in the right place with this casino! There are so many variants of the game available in their lobby that you would be hard pressed not to find a game you wanted to play. I love finding casinos that have this many options for video poker; the players who like this game can be fickle and are looking for specific rules or paytables before spending their money in the game. These video poker games are available at William Hill:

Specialty Games

Specialty Games is usually a niche category for most online casinos, as it always a category filled with the games that don’t really fit anywhere else. Maybe a scratch card or two is found in that lobby or a game like Keno. Well, when you have contracts with multiple software suppliers, a casino operator can access every specialty game that has been built, and that means you will find over a dozen different options at William Hill casino. From scratch cards to lottery, skill games to bingo, there is a little something for everyone who is looking for a distraction from the regular table games and slots. Here is a list of the available games in this category and their providers – maybe you will see a title you recognize!

Live Dealer Casino

William Hill also offers many of its games in a Live Dealer environment. If you have never tried Live Dealer games before, you really should – they are becoming more popular every year and are a nice change from the cold computer-based casino games. The site uses two different platforms for their Live Dealer offering; Evolution Gaming and Playtech. Having the two separate providers gives their players a chance to see different looking tables and also, and more importantly, more choices when it comes to picking a dealer. They have a full assortment of Asian and European dealers, featuring both women and men. There truly is something for everyone. Not all casino games can be played in a Live Dealer environment, but many of the most popular games have been replicated by these studios. You can play the following games in the William Hill Live Dealer area;

• Roulette
• Blackjack
• Baccarat
• Poker
• Three Card Poker
• Ultimate Texas Holdem
• VIP Blackjack
• Squeeze Baccarat

Sports

While this is really more of a casino review, it would be tough to speak about William Hill and not mention their sports betting platform. A land-based sportsbook since 1934, the company clearly has the experience and credentials to be a major player in the online space as well. Sponsorship of several top-level sporting teams and events have helped grow the company to its current size, and the mobile platform allows gamblers to make their sports bets from anywhere they see fit. In the age of in-game betting, where there is something to bet on almost every minute of play depending on the sport, it is important to have a robust platform that will allow for thousands of concurrent bettors making tens of thousands of bets. William Hill delivers with some of the best sports software on the market. With virtually no lag on their end, you will be able to make a wager in real time just as the game is taking place. The site offers betting on essentially any sport you can think of. A quick glance at their main sports betting page at the time of this review showed available betting on women’s cricket, in-game soccer from all over the world, esports, live tennis betting, and upcoming soccer matches from too many leagues to list here.

Poker

As William Hill is a sports and casino focused gaming site, they offer poker really only as a way to ensure that you don’t leave to go play somewhere else. They use Playtech software and are part of the iPoker network, which means their players get access to a network of players from around the world. This type of pooled liquidity gives players the option of finding a game pretty much whenever they want one, and also leads to larger tournament sizes and therefore prize pools. William Hill offers a couple of poker-specific promotions, but with poker only making up a small percentage of the company’s total revenue, it’s doubtful we’ll see any major poker-led promotions anytime soon.

Customer Service

William Hill offers players 24-7 customer service via Live Chat, a toll-free telephone line and also via email. It wouldn’t be shocking to see them add social media customer service as an option, as many of their players take to Twitter or Facebook when they have a problem. I am thrilled to see all the main options covered; I would lean towards Live Chat, so there isn’t anything lost in accents or in explanation over the phone. Another feature of the William Hill website which falls under Customer Service is the fact that the site itself is translated into over a dozen different languages. As a significant portion of the issues a player has can usually be solved by finding the answer on a casino’s website, this is a nice touch for those who don’t speak or read English.

Promotions

The site offers an excellent array of promotions and bonuses, from deposit bonuses to free spins and bets. What I like the most about the William Hill promotions is that they go out of their way to ensure that there is one that works for pretty much anyone no matter what games they like to play. We won’t review all their promotions here, but here is a couple that caught my eye.

New Player Deposit Bonus

The First Deposit Bonus is pretty standard at William Hill – they are currently offering a 100% match bonus up to $300 on your first deposit. What I like about this is that it is simple, and not set at an outrageous amount that you aren’t likely going to deposit anyway. Also, because it isn’t spread out over several “first” deposits, they can focus their attention on retaining you as a client through different means.

Deposit $30, get $50 every day

This is a basic daily reload bonus that allows players to receive what amounts to a 66% bonus on a deposit of $30. I like this bonus because it rewards lower-limit players. Many deposit promotions are geared towards attracting whales; to me, a dollar is a dollar, and when you aren’t spending money on brick and mortar facilities to offer this online casino, it doesn’t matter who is making the deposit.

Banking

One thing about being a publicly traded company is that William Hill can’t have any backlash about paying players slowly or not paying them at all. While there is a long period of due diligence for withdrawals (longer than a lot of places) when your withdrawal is cleared, you are certain to receive your money. If you live in the UK, you can even walk into one of their live betting shops and get your cash on the spot! Here are all the Deposit and Withdrawal options you will find (some may not be available in your country of residence):

Deposits

Withdrawals

Comp Program

William Hill offers its players a standard comp program for redeeming points for real cash. Here is how the program works in their own words: Earn comp points with every wager you make and redeem them. William Hill Casino offers all its players the opportunity to join an exclusive loyalty program that rewards you with benefits and bonuses. Convert your comps to real money by clicking on ‘Comp Points’ from inside a game. Here’s What You Need to Know:

Every time you make a wager on one of our games, you earn Complimentary Points (‘Comps’) in return.

Each €/£/$10 wagered is worth 1 Comp*, meaning you are earning back a proportion of your stakes each time you play!

As you keep playing, you earn more and more Comps until you accumulate enough to redeem them.

The comp points exchange rate depends on your VIP level.

There is no limit to the amount of Comps you can earn and redeem, so the rewards are endless!

*Comp point conversion rates may be altered from time to time depending on your account activity with William Hill. You may view your current conversion rate through the Casino Cashier or by contacting our Customer Service team.

*Comp points expire after 3 months of inactivity.

VIP Program

There isn’t much in the way of details on the VIP Program on the William Hill website, although we have heard from sources that the program is relatively subjective. All players qualify for the VIP program just by making a deposit and then based on your play, you will receive communication from one of the VIP managers who will alert you to your change in status. As you move up the ranks of the VIP program, you will find that it becomes easier to accumulate Comp Points, as well as increasing the maximum amount of bonus you can receive. I’d like to see more detail of the program posted on their site. However, the company is reputable enough that I have to believe that loyal players aren’t going to be left unnoticed.

Conclusion

I have to put William Hill in the upper echelon of online casino sites. While it is limited regarding who is allowed to play at the site legally, it is hard to deny that it ranks near the top of almost every category being reviewed. With software coming from all the top providers, tens of millions of dollars in jackpot games and a comprehensive gaming offering, it is very easy for me to recommend William Hill to anyone for a one-stop gambling shop.